Policies

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Cosmetic Tattoo Policies

Deposits
A 50% Deposit is required in order to book and confirm your cosmetic tattoo appointment. Your deposit signifies your commitment to your appointment. Your deposit will go towards the total cost of the service you have booked for. The deposit is non-refundable. If you decide to cancel your appointment, your deposit will be lost. 

Rescheduling
If you wish to reschedule your cosmetic tattoo appointment, we require 4 days notice in order to reschedule your appointment. A $75 reschedule fee will be applied after 4 days. You may reschedule your appointment ONE time before the deposit will be forfeited. You must reschedule your cosmetic tattoo appointment within 3 months from the original date or you risk forfeiting your deposit and you will have to start over. Plan Accordingly.

Same Day Cancellations
If you call to reschedule or cancel your cosmetic tattoo appointment on the day of, your deposit will be forfeited and you will be required to put down a new deposit to secure a future appointment. 

No Shows
Remembering and respecting the appointment time is your responsibility. If you do not show up to your appointment and no notice is given, you will be charged 100% of the appointment. This is true for all appointments at Her Velvet Hand. All services are subject to increase in price at any time. You will pay accordingly to the amount the procedure is when booked. 

Arriving late
We understand that things can happen but unfortunately, if you show up more than 15 minutes late to your appointment, your appointment may be canceled and the deposit will be forfeited. If you are going to be late or cannot make your appointment due to unforeseen circumstances, please contact us as soon as possible via phone or email. You may also be required to rebook and pay a new deposit if you wish to continue with your procedure after arriving late or providing a short notice cancellation.

Previous Cosmetic Tattoo work
If you have previous eyebrows tattooed, PLEASE email info@hervelvethand.com a clear photo of your brows and schedule a in person consultation by calling or emailing the studio. You MUST get an approval BEFORE booking an appointment. If you fail to do so, we will refuse service and your deposit will be forfeited because not all previous tattoo work from other artists can be fixed or covered.

New Guests
All new guests will be considered as a new set of brows, even with previous tattoo work. Please book accordingly. 

Touchups
Are not included and will be a separate fee that ranges depending on how long after the last session is booked. Second session prices are valid 8-10 weeks after your first session only. Additional charges will apply if you book beyond this frame. 

All touch ups, including Refresher appointments must be booked in person or via email at info@hervelvethand.com

*Please note that touch up prices are for regular guests that have already had their first 2 procedures with one of our artists.

Consultations
Consultations are a great way to discuss in-person your cosmetic tattoo goals. During the first 30 minutes to an hour of any initial cosmetic tattoo session- your artist will thoroughly consult with you about your goals. However, if you would like to schedule a prior consultation to understand your goals, this will help both you and your artist determine which solution is right for you. A 30-minute consultation is $50 and will be applied to the cost of your procedure. Should you decide not to move forward, the consultation fee is not refundable.

Please note: A consultation does NOT secure you an appointment for an initial session. You will need to wait until BOOKS OPEN to book an initial session.

Results
Realistic expectations are a priority here at Her Velvet Hand.  Additional touch ups may be required to achieve desired results- because there are so many variables to cosmetic tattoos and healing that we cannot control. While we typically have beautiful results and happy guests, we cannot guarantee this procedure totally replaces your makeup or can be completed after 2 sessions. We also cannot guarantee how long this will last on you. Please read all our info section prior to booking. All services provided are non- refundable. 

Your results are extremely dependent on how one heals and will vary with each individual guest such as: skin, blood type, lifestyle, existing hair, bone structure, any medications taken and aftercare. Specific results or color requests for tattoos are not guaranteed (especially on those with dark or cool-toned lips, problematic skin or when covering up an old tattoo.) Everyone heals and accepts the pigment differently. We provide the same service for every client but retention is dependent on your skin and lifestyle 

STUDIO Policies

A Credit Card is Needed
Credit Card information is required in order to reserve/schedule any services. On the day of your service, you may change which credit card you utilize for the final payment. If you cancel inside of 48 hours of your appointment, our policy is to charge 50% of the service(s) booked. If you fail to show for your appointment and do not call to inform us of the change, our policy is to charge 100% of the service(s).

Arriving late
We understand that things can happen but unfortunately, if you show up more than 5 minutes late to your appointment, your appointment may need to be rescheduled. If you are going to be late or cannot make your appointment due to unforeseen circumstances, please contact us as soon as possible via phone.

Reminders
As a courtesy and when you provide the appropriate communication options, we give you a reminder call, text message and/or email to confirm your appointment. As a courtesy to other guests and artists, appointments must be cancelled 48 hours in advance, otherwise 50% of the service(s) booked will be charged. If you fail to show for your appointment without cancelling, 100% of the service booked will be charged. Please know last minute cancellations and no-shows (no matter the circumstance) prevent other visitors from access to an appointment. Thank you for understanding.

Right to Procedure Refusal
We reserve the right to refuse performing any services. If we feel that you are too indecisive, impulsive about your tattoo, or we deem you as unfit, the procedure will be canceled.  Another deposit fee will be required if you would like to book again. 

Age Requirement
Per Texas Law, you must be 18 years or older to receive a cosmetic tattoo.

Children & Bringing Guests
Children are not permitted in the studio due to Health Department Laws. We love that you want to invite your family & friends, but please remember the intimate nature of our studio and understand that bringing children and guests is strongly discouraged. Due to our limited space and out of respect for our other guests and artists, we ask that you respect this policy.

Artist becomes Ill
In the event your artist should become ill the day of your appointment, we will make every effort to provide your service by moving your appointment to the next available day. 

Thank You

We sincerely appreciate your business and we know that our guests are our business. If you have concerns regarding your experience with us, please contact us. Our goal is to make your experience with us the very best and one to remember!